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Return and Refund Policy of Bhumii Galaxy
1. Introduction
At Bhumii Galaxy, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return and refund policy under the terms outlined below.
2. Return Eligibility
Products are eligible for return if they are damaged, defective, or do not match the order.
The product must be returned in its original condition, unused, and with all original packaging and tags intact.
Returns must be requested within 24 hours of receiving the product.
3. Return Process
To initiate a return, please contact our customer service team via email or phone with your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to return the product.
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective product).
4. Refund Policy
Once we receive and inspect the returned product, we will notify you of the status of your refund.
If your return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies.
Shipping costs are non-refundable unless the return is due to our error.
5. Non-Returnable Items
Certain items are non-returnable, including:
Perishable goods (e.g., fresh flowers)
Custom or personalized orders
Items marked as final sale
6. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
7. Contact Us
If you have any questions or need assistance with your return or refund, please contact our customer service team through the contact information available on our website.
By purchasing from Bhumii Galaxy, you agree to this Return and Refund Policy. We appreciate your understanding and cooperation.